Please click on the area where you need contact information:
Benefits Services Department
Medical
Prescription Drugs
Dental
Vision
Life Insurance
Legal Assistance Plan
Long Term Insurance Program
Work/Life Assistance Program
Commuter Spending Account
Mortgage & Banking Services
College Savings (529) Plan
Cole Sports Center – New York University
Benefits Services Department
The Benefits Services Department provides day-to-day benefits assistance to the faculty, physicians, and non-union staff of NYU School of Medicine, NYU Hospitals Center and the Hospital for Joint Diseases. You can reach us in a number of ways:
Main office:
One Park Avenue (between 32nd & 33rd Streets),
16th Floor
New York, NY 10016
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Hours:
Phone:
Fax:
Email:
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Monday – Friday, 8am – 5:30pm
(212) 404-3787
(212) 404-3900
NYUbenefits@nyumc.org
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OnsiteHR office:
Greenberg Hall, SC-2
545 First Avenue (across the street from NYU Langone Medical Center)
Hours: Wednesdays, 8am – 4pm
(Closed for lunch 11am – 12 noon)
For more personalized service, the chart below outlines the members of the Benefits Services staff and their areas of responsibility.
| Name |
Area of Responsibility |
Phone # |
| Juanita Figueroa-Rojas |
NYU School of Medicine |
404-3778 |
| Melvena Freeman |
NYU School of Medicine |
404-3776 |
| Rebecca Gittens |
NYU School of Medicine |
404-3794 |
| Eridiz Diaz |
NYU School of Medicine |
404-3849 |
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| Marsha Whenner |
NYU Hospitals Center & HJD Employees
NYUHC/HJD Tuition Reimbursement Plan (form processing)
|
404-3775 |
| Natalie Jones-Bruce |
NYU Hospitals Centers & HJD Employees |
404-3758 |
| Latoya Glover |
NYU Hospitals Center & HJD Employees;
Disability Leaves for all employees (form processing) |
404-3795 |
| Milly Pimentel |
NYU Hospitals Centers & HJD Employees |
404-3781 |
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| Zoila Carty-Henry |
Retirees and Staff & Management Defined Benefit Pension Plans for NYUSM & NYUHC/HJD (previously known as HSRP) |
404-3761 |
| Madelyn Ramos |
Sr. Benefits Specialist |
404-3773 |
Alicia Bailey
Manager
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All |
404-3788 |
| Reception - General Information |
All |
404-3787 |
Aetna HMO
(888) 665-1955
www.aetna.com
Aetna HMO information (including directories for participating providers) is available on their website. Select the Aetna HMO under New York when prompted to choose a plan, for the information and directory specific to our plan type. Employees who are enrolled under the Aetna HMO plan can also use the Self Service Center on their website (no registration required), which allow you to change your PCP (primary care physician) and order replacement ID cards.
BlueChoice HMO
(800) 662-5193
www.empirehealthcare.com
Search for participating providers by name, location, or name and location. You’ll need to select "HMO" in order to get the network specific to our plan design.
HIP HMO
(800) HIP-TALK; (800) 447-8255
www.hipusa.com
Search for participating providers by name, zip code, or additional criteria; review frequently asked questions and answers; and view up-to-date information on a wide variety of health topics. This site requires participants in the plan to register in order to perform more personalized functions such as verifying your eligibility, changing your primary care physician, or requesting a replacement ID card.
UnitedHealthcare PPO
(877) 294-1425
www.uhc.com
www.myuhc.com
For information on participating providers* (including primary care physicians, specialists and hospitals), and general plan information, log on to UnitedHealthcare’s website. Some of the sections ask you to indicate the plan type for the information specific for our plan type.
If you are enrolled under UnitedHealthcare, you can also register on-line for the self-service internet site (www.myuhc.com), which will provide you with access to personalized health information, such as:
- Checking the status and history of your medical claims
- Viewing eligibility information for you and your covered dependents
- Order replacement ID cards
*UnitedHealthcare’s online directory will be for their general (middle tier) providers only. To access your employer’s Top Tier Physician and Network Directory, click here.
Express Scripts
(800) 467-2006
www.express-scripts.com
Search for participating pharmacies by area code or zip code, order prescription refills on-line for maintenance drugs through the mail order program, and view up-to-date information on a wide variety of health topics.
NOTE: This site requires you to register in order to perform more personalized functions such as ordering prescription refills online.
NYU FPO "In-house" Pharmacy
(212) 263-7319
550 First Avenue (30th Street)
Coop Care Building, 1st Floor, Room 110
Hours:
Monday-Friday: 8:30am – 7pm
Saturday: 9am – 1pm, 2pm – 5pm
Sunday: Closed
Note: For eligible individuals covered under the employee prescription plan administered by Express Scripts, the NYU FPO Pharmacy operates as an in-house pharmacy for formulary drugs, and as an in-network retail pharmacy for other covered medications.
CIGNA DHMO
(800) 367-1037
http://www.cigna.com/health/consumer/dental/care.html
For information on the Dental Health Maintenance Organization Plan (DHMO) administered by CIGNA, go online at the address above. You can access general information about the plan (also called "CIGNA Dental Care", the directory for participating primary dentists in order to choose or change your dental office, and frequently asked questions and answers.
MetLife PPO Plans
(800) 942-0854
www.metlife.com/dental
Log on to Metlife’s website for information on the basic and plus PPO plans. You’ll find sections explaining the Preferred Dentist Program (in-network services), questions and answers to the most frequently asked questions including a sample explanation of benefits statement, and finding a participating dentist.
ECPA (Eye Care Plan of America)
(800) 843-3272
www.ecpa.com
Search for participating providers, information on how to use the plan and Laser Vision Correction links.
Aetna
(800) 523-5065
Hyatt Legal Plans Client Service Center
(800) 821-6400
Hyatt Legal Plans website
The Hyatt Legal Plans website for NYU Langone Medical Center provides you with online access to such features as Attorney Locator, looking up covered legal services, or assessing your legal services needs.
To visit the Hyatt Legal Plans site for NYU Langone Medical Center, log on to www.legalplans.com, click the "Thinking About Enrolling" link on the Welcome page and when prompted enter 1500335 as the password.
| Long Term Care Insurance Program |
MetLife
(888) 220-1651
MetLife Multi-Life Long Term Care Insurance ("LTCI") Website
http://www.mymetlifeltc.com/simple/
Visit the MetLife Multi-Life Long Term Care Insurance ("LTCI") consumer website for more information on the Long Term Care Insurance program. Via this website eligible employees and spouses or domestic partners have the ability to:
- Learn more about the LTCI program, plan options
- Calculate premiums
- View and download an LTCI application and 'Outlines of Coverage' for different types of LTCI policies.
- Review 'Frequently Asked Questions' on Long Term Care Insurance
| Work/Life Assistance Program |
Corporate Counseling Associates, Inc. (CCA)
(800) 833-8707 anytime 24 hours, 7 days a week
This program provides eligible employees with an enhanced Work/Life Assistance benefit offering where reputable consultants can be contacted "around the clock" to assist employees with the complexities associated with managing work and life responsibilities.
CCA Website
For more information on CCA's Work/Life Assistance Program log on to www.corporatecounseling.com (enter company code: NYUMC)
| Commuter Spending Account |
WageWorks
(877) WAGEWORKS (877-924-3967)
www.wageworks.com
Eligible employees may make or change your elections for the Commuter Spending Account, as frequently as once per month.
| Mortgage & Banking Services |
HSBC – Mortgage services only
Lawrence Kelter, Senior Mortgage Lending Officer
(631) 420-7610
HSBC – Banking services only
605 Third Avenue (between 39th & 40th Streets)
New York, NY 10017
(212) 697-3450
245 First Avenue (14th Street)
New York, NY 10003
(212) 505-1040
10 Union Square East
New York, NY 10003
(212) 598-4588
www.us.hsbc.com
Learn about exclusive mortgage benefits and specialized financial services available through HSBC, including their free ExtraVantage banking relationship with Direct Deposit of payroll.
Merrill Lynch – Corporate Home Financing Services Program
Jerry Andrews
(212) 382-8600
http://mlcc.ml.com/nyumed
Learn about innovative home financing solutions and special services offered exclusively for employees of NYU School of Medicine, NYU Hospitals Center, and the Hospital for Joint Diseases.
| College Savings (529) Plan |
UPromise
(877) NY-SAVES (877-697-2837)
www.nysaves.org
Learn about the NY State College Savings Plan and find out how you can save for qualified higher education expenses, including additional savings offered through the free UPromise Rewards Service.
| Cole Sports Center — New York University |
181 Mercer Street (between Bleecker & West Houston)
New York, NY 10012
Membership Office: (212) 998-2045
http://www.nyuathletics.com/coles/facilities.asp?pg=coles
Review facilities, location, schedule, programs and activities.
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